From smoke signals to phones – What’s the next step in the evolution of the telephone?
To truly understand how VoIP can help your business, you must first know what it is. VoIP stands for Voice over Internet Protocol. All that means is that you’re essentially able to talk with others over an Internet connection instead of a traditional phone line.
Yes, you can still use your actual phone handset, as well as your tablet or computer. The major difference is in the way the call is transmitted.
Features of VOIP
- VoIP uses the latest IP technology to provide high quality voice transmission services
- It’s designed and managed for businesses and large corporates
- You can combine voice and data transfer over the same line, providing an integrated package, with a
single point of accountability and service
- VoIP Cellular Calls to other cell phone users can be routed over the data network, this eliminating
network congestion, poor voice quality and latency.
Benefits of VoIP
- Lower costs
Save up to 30% on your monthly phone bills. In addition to reduced costs, VoIP also offers a wide array of innovative features that surpass those of a traditional phone line.
- Virtual Numbers
A virtual number allows you to easily have a local number anywhere in the world. That means if you have a large market of clients in Durban, you can get a local Durban number with the area code of your choice. When someone in the Durban dials this number, it will transfer to your phone – whether your business is in London, Johannesburg or wherever.
- Call Routing
If you’ve ever worried about missing an important phone call, call routing will have you breathing a long sigh of relief. With this feature, an incoming call will be transferred to multiple devices of your choice. So if your office desk phone rings when you’re not there, that same call will then ring on your mobile, home phone, iPad and other devices before going to voicemail.
- Coverage – Local & National
Get comprehensive coverage that lets you save significantly on calls anywhere in South Africa.
VoIP also provides international breakout. VoIP calls are carried nationally over your data connection on a MPLS IP network right through to the PSTN (Public Switched Telephone Network).
- VoIP Interbranch
No need to get a separate phone or PBX for your business to connect your branches to each other.
Free interbranch calls if the VoIP and MPLS access solutions are taken form the same service provider.
VoIP Interbranch connects your company’s various geographically distributed PBXs to a MPLS (Multiprotocol Label Switching) IP network. This allows voice calls between branches to be routed seamlessly via the MPLS IP network. No surcharge beyond the fixed cost that you pay for your Internet connection and VoIP (Voice-over Internet Protocol) minutes. No capital investment required. All you need is Internet connectivity.
- Ability to port your land line numbers to the service provider of choice
Hosted IP PBX
A Hosted IP PBX solution has all the features of a traditional Private Branch Exchange but is hosted in the cloud, so you don’t have to worry about managing or operating it. It has the added benefit of being highly secure and easily scalable to growing business needs. It comes with an affordable, monthly OPEX fee as opposed to an expensive, upfront CAPEX investment. Hosted IP PBX voices services are fun over a network with a dedicated Voice Class of Service that offers superior voice call quality. Ability to port in geographic numbers from any network enables all services to be managed by one provider.
Unified communications benefits extend well beyond telephony systems. When businesses migrate from a legacy phone system to voice over IP, they are doing so primarily for cost savings – so, the reasons and expected benefits are clear.
If businesses believe their current approach to managing communications is limiting both individual and operational performance, then they need UC.
To properly understand how UC can benefit an organization, the decision-making mindset must go beyond telecom to the broader spectrum of communications. With Unified communications, the benefits are 3-fold. Since apps are typically used in a standalone fashion, there is a lot of inefficiency, duplicated effort and wasted time. Not only does this lower workplace productivity, it also reduces the return on investment (ROI) for the underlying technologies. In this regard, UC becomes a strategic decision because it can address those issues in new ways by delivering an integrated platform where all these applications can be used in a common environment.
UC allows applications to be used concurrently, creating multichannel sessions so employees can collaborate more effectively. UC delivers a consistent user experience, meaning employees can work the same way regardless of the endpoint, operating system or network used to access the platform.
Features of Unified Communications Solutions
- Presence – knowing the availability of the other users
- Unified messaging – one inbox for emails/voicemails/faxes
- Integrated audio/web conferencing
- Instant messaging/chat
- One number reach – Call one number to reach the individual because the call could be routed to a desk
phone, cell phone, home phone, etc.
- Click to dial features from Outlook and/or a web browser
- Corporate phone books across all locations – domestic and international
- Extension dialling over all locations – domestic and international
- Screen pops with specific, customized customer information
- Disaster recovery – calls can be routed to other locations to ensure no call is missed and data can still
be accessed so that there is little to no loss of productivity
Benefits of Unified Communications Solutions
- Business efficiency and team based productivity
- Increase in productivity with better communication
- Improved responsiveness to customers
- Work on the go
- Enhanced access
- Integrated business processes
One Net Business
One Net Business offers your organisation an effective and flexible Unified Communication platform for your internal and external communications.
The solution is well positioned for small to medium-sized businesses who need to be lean, agile but who cannot afford to implement a fully integrated enterprise UC solution. Landline calls can be answered by desk phones or by mobiles from anywhere in the country. Customer calls are always answered regardless of who is in the office.
Features of One Net Business
- Integrate landlines, mobiles, desktops, tablets and any device into a single communications solution.
- Route calls to any device, regardless of location
- Use one number and one mailbox making calls from any device
- Provides PBX features from the cloud, including voicemail and intelligent call delivery.
- Auto attendant and hunt Group functionality directs calls to the correct area of the business
Benefits of One Net Business
- Increase operational agility and be better connected with collaboration tools that allow your team to work together more effectively than ever, independent of time, location or device.
- Fixed and Mobile convergence allows control over the redirection of calls so that you never miss a call.
- Pay as you grow Opex model that allows your communications solution to grow as your business grows.